UPDATE (December 2014): Hey, what do you know? They now include mashed potatoes with their Ultimate Burger Steak! YEAH! Now I like it again. I recently tried it and I loved it, although it still included fries, and the mashed potatoes just wasn't enough. I wanted more! Hopefully, I can order extra next time!
Yes! I'm back from a bit of a hiatus on this blog, and I'm back with a RANT! Yes, a RANT. You know I kinda like Jollibee's burgers, and this Ultimate Burger steak is no exception. I really like it, apart from the damned soggy fries.
Whoever thought it would be nice to put the burger steak on top of fries and drown it in gravy must have confused "fries" with "mashed potatoes", which is well, NOT THE SAME THING.
Drown mashed potatoes in gravy YES. That's AWESOME. More gravy, please!
Drown fries in gravy? Well, that's just STUPID. Who wants to eat soggy, limp fries? I don't know. Certainly not me!
I solved my problem by asking the clerks at the counter to separate the fries when the prepare it for me. That really shouldn't be a problem, right? Well, yes, for the most part. The couple times I was able to request this I came away really happy.
Well, a while ago, I went back to Jollibee (this is the branch here in San Pablo City next to the SPC Medical Center), ordered Ultimate Burger Steak and requested the same thing. Please separate the fries.
The manager downright said "NO". And then offered to separate the gravy instead. Huh? WHAT'S THE DIFFERENCE? I don't get the logic. I don't understand what sense that makes. Are they saving on paper (the paper bag that comes with separating fries)? But then they are using an extra plastic cup if they wish to separate the gravy. Again, I don't understand.
We told the manager we were able to ask to separate the fries before and then the manager went off and angrily scolded his staff for separating the fries. "WE DON'T SEPARATE FRIES!!" wtf. I mean, wtf.
Jollibee SPC Medical has just earned its special place in Bizarro world.
I complained about this online to Jollibee's customer service, but not having received any reply, I'm posting this here for everyone to read.
I'm not buying any more Ultimate Burger Steaks in that branch. Or maybe not at any branch anymore.
You know, I can be asked the same thing. What's the difference if Jollibee wants to separate the gravy instead? Well, genius...it's the fact that they refuse to grant a customer's request, which is in my opinion, not really unreasonable. I can pay for the God damned extra paper bag if they want because that's HOW I WANT IT. I eat my food how *I* want it, and not how *they* want it.
Maybe I'll just stick to the CHAMP. Sorry Jollibee. Your twisted sense of logic has lost you an Ultimate Burger Steak customer.
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